The air holidays shown are ATOL Protected by the Civil Aviation Authority. Our ATOL Number is ATOL T7028. We also act as agents for licensed tour operators and show their ATOL number next to each holiday. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Please click on the link below if you want to know more:

www.atol.org.uk

 

 

Booking Conditions

 

The holidays advertised in our brochures are organized by Bridge Overseas Limited, members of the Travel Trust Association UO455. The Company is also a retail agent for fully bonded ATOL holders, and we are licensed by the Civil Aviation Authority and hold ATOL number T7028. So that there is no misunderstanding, you should carefully read the following booking conditions, as they will apply to any booking you make with us.

 

 

1. Making a booking

This should be accompanied by a completed booking form and the relevant deposit and insurance premium for each passenger not including infants. Bookings made within ten weeks of departure must be accompanied by full payment. Deposit and insurance premiums are non-refundable and non-transferable. Last minute bookings (especially those made by telephone) should be followed by a booking form if possible. Should no booking form be received, reservations will be deemed to be subject to these booking conditions. The minimum age to make a booking is 18. Bookings may not be transferred to passengers substituted without the appropriate cancellation or amendment charges being levied.

 

2. On receipt of your deposit

We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account. The contract exists between us after you have received a confirmation invoice, normally within 7 days, which should be checked and queried if not in order. We shall not be liable if any of the information is incorrect if you have not notified us within 7 days of receipt.

 

3. If you after your booking

Any minor amendments, which do not involve a change of departure date or accommodation, but which do require a new confirmation invoice, will incur a standard administration fee of £15. Any changes of passengers within a party are subject to forfeiture of deposits and insurance premiums, at our discretion. Any amendments that involve a change of flight departure  / return dates may be treated as a cancellation.

 

4. When you pay the balance

The balance of your booking is set out on your invoice and should be paid 10 weeks before departure. No reminder will be sent. If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred.

 

5. Financial Protection

We are licensed by the Civil Aviation Authority and hold ATOL number T7028. This ensures that in the event of our failure your money will be protected; if you are on holiday at this time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds.

 

6. Payment for your flight

The payments you make for your flight are held by us (in our trust account) on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward it to you no later than the day after it has been received.      

 

7. If you are forced to cancel your booking

You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid in writing. Your written instructions should be sent to us at our address. To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions. Subject to the nature of the cancellation, you may be able to claim against your holiday insurance.

 

More than 56 days                      Deposit

29 – 56 days                                50%

22 – 28 days                                75%

14 – 21 days                                90%

0 – 14 days                                  100%

 

Flight cancellations are subject to flight operators' (with whom your flights are booked) Terms and Conditions.

 

8. If we change your holiday

We plan the arrangements for holidays in our brochure many months in advance and though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your departure. Sometimes major changes are necessary to your flight or your accommodation.

 

Major changes include the following:

(i)                  Change of UK departure airport

(ii)                Change from a day flight to a night flight

(iii)               Change of your time of departure or return by more than 12 hours

(iv)              Change of accommodation to a cheaper priced accommodation

 

If we have to make a major change to your holiday you may either (a) accept the changed arrangements, or (b) purchase another available holiday from us at the advertised price or (c) cancel your holiday. If you choose either (a) or (b) you will also be offered a credit towards the cost of your holiday as shown below:

 

(i)                  Changes more than 56 days before departure – nil

(ii)                Changes between 55 – 14 days before departure - £10 per person excluding infants

(iii)               Changes less than 14 days before departure - £15 per person excluding infants

 

If you choose (c) we will refund all monies paid. In the unlikely event of insufficient numbers, which in our opinion make the holiday non viable, we reserve the right to cancel your booking, subject to us reimbursing all deposits paid and offering you an alternative holiday.

 

IMPORTANT NOTE:  Compensation will not be payable if we are forced to cancel, or in any other way change your holiday due to war, disaster, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions; nor does it apply to a flight delay, since flight delay is automatically covered in our insurance, which we strongly advise you to take. 

 

9. If we cancel your booking

We reserve the right, in any circumstances, to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for the reasons detailed in condition (6). If we do cancel your holiday in accordance with this condition, we will return to you all monies paid, or offer you an alternative holiday of comparable standard but we will have no further liability.

 

10. Misbehaviour

We reserve the right at our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Bridge Overseas Limited has no control over the behaviour of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss or damage caused by them.  

 

11. Flights

In accordance with Civil Aviation Authority requirements, we act as retail flight agents for fully bonded ATOL holders. Flights are subject to their terms and conditions.

 

12. Flight check-in times

Bridge Overseas Limited will not be responsible in any way if you arrive late for the specified check-in time, or if you arrive too late for the flight. It is imperative and a strict condition of booking that you reconfirm both your outbound and your inbound flight with us, or the specified carrier, at least 48 hours prior to your departure. We can accept no liability for clients who fail to comply with this instruction and due to a flight change miss their flight.

The times quoted on your documentation are local times and it is important that passengers check in at least 120 minutes before the flight departure time.

 

13. Passports and Visas

Please check that your passport is valid for the entire duration of your holiday with the appropriate Embassy. A standard British passport is required, valid for at least 6 months beyond your planned return date. If you are not a British passport holder you may require a visa – please check before booking your holiday. All passports, visas, travel insurance, health certificate requirements and foreign advice are your responsibility. Bridge Overseas Limited accept no responsibility for any delay or expenses incurred through any irregularity in your documents. In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, we reserve the right to charge £30 per ticket.

 

14. Cancellation

The Company reserves the right to cancel the holiday if less than 24 players have booked. However, we will not cancel within 60 days of departure on an overseas holiday, or 30 days for a British holiday except for reasons detailed in condition (6). If it should be necessary for the Company to cancel the holiday, which is unlikely, the money which you have paid to the Company will be refunded to you whereupon all the liabilities to you will cease.

 

15. Insurance

As a condition of booking you are required to take out a fully comprehensive holiday insurance policy. This can be arranged through the Travel Trust Association, or can be arranged yourself, and must provide comparable or greater cover under all sections.

 

16. Our responsibility

You will appreciate that many people and companies over who Bridge Overseas Limited has no control are involved in the planning and provisions of your holiday. Bridge Overseas Limited has taken all reasonable steps to ensure that the suppliers of services provided are an acceptable standard. We will accept responsibility for the proven negligent acts and / or omissions of our employees and agents whilst acting within the scope of or arising as a result of death, bodily injury, illness to you or any member of your party. You should note:

 

i.                     Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Bridge Overseas Limited, its servants or agents.

ii.                   No liability can be accepted for any negligent act or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability.

iii.                  We cannot accept any liability for loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial action threatened or actual or any event outside our control where such events delay, extended or compel a change in holiday arrangements.

iv.                 We shall not be responsible in the event that any named host director is not available as a consequence of injury, illness or any other reason beyond our control.

 

17. If you have a problem

In the unlikely event of there being something not to your liking whilst you are on a holiday that is in our direct control, you must report it immediately. Unless there is a valid reason why you fail to report your complaint to us then we will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter cannot be rectified immediately, details of your complaint should be submitted to our office in the UK no later than 28 days after your date of return in writing. We will not accept liability in respect of claims received outside this period. Disputes arising out of or in connection with this contract which cannot be amicably settled may, if you so wish, be referred to arbitration.

The Arbitration Service, which has been devised by arrangement with the Travel Trust Association, is administered and managed quite independently by Dispute Settlement Services Ltd, a small independent consultancy specialising in consumer affairs and related travel subjects.
It offers a simple and inexpensive method of settling disputes by the appointment of an independent Arbitrator to examine the facts and give a ruling quickly, without too much formality and without resorting to expensive litigation and in an atmosphere which can result in the retention of goodwill by both parties.
The maximum sum which a Arbitrator may award under this arrangement is limited to £2,500.00 per individual, but subject to a maximum sum of £10,000.00 for any one booking.

 

18. Price List

When our price list is published, our prices are based on currency exchange rates and known costs at the time of going to press. Whilst we reserve the right to increase or decrease brochure prices, before you book, once your booking is confirmed the price of your holiday is fully guaranteed and will not be subject to any surcharges. In return for this commitment, no refunds will be made for exchange rate movements or cost adjustments that would otherwise reduce the holiday price.